By achieving certification to ISO 20000-1 IT Services Certification, your organization will be able to reap numerous benefits such as:

·Reduction in incidents and improved incident management

·Improving corporate image and credibility

·Adoption of an integrated process to the delivery of IT services

·Reduction in response times and interruptions to IT service

·Improved management of costs, leading to financial savings

·Consistency in the delivery of your service or product

·A culture of continuous improvement

·Greater understanding of roles and business objectives

 ·Ensuring legislative awareness and compliance

 ·Protecting the company, assets, shareholders and directors

·Increased customer satisfaction from internal and/or external customers

 ·Provides you with a competitive advantage

 ·Enhanced customer satisfaction that improves client retention